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Privacy Policy

Effective Date: May 14, 2025

Last Updated: May 14, 2025

1. Introduction

At Excluded, operated by Blu Software LLC (“Blu”, “Blu Software”, “Excluded”, "we," "our," or "us"), we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, mobile application, and subscription services (collectively, the "Service") at https://excluded.io.

By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy, along with our Terms of Service, Sales and Refund Policy, and any other applicable policies. If you do not agree, please do not use the Service.

2. Information We Collect

We collect the following types of information:

2.1. Personal Information:

We collect personal information you provide when you:

  • Create an account or subscribe to our Service (e.g., name, email, billing address, phone number)
  • Contact our support team (e.g., email, phone number)
  • Complete forms, request newsletters, or participate in surveys or promotions
  • Apply for a job or engage in other activities requiring information

This may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Billing and shipping address
  • Account credentials (username, password)
  • Profile information (e.g., profile picture, bio)
  • Communication preferences

2.2. Subscription Information:

When you subscribe to our Service, we collect information related to your subscription, such as subscription plan details, billing frequency, and renewal dates. This information is processed securely through our payment processor, Stripe, to manage your subscription and provide uninterrupted access to the Service.

2.3. Usage Information:

We automatically collect information when you use the Service, including:

  • Device information (e.g., device type, operating system, browser type, unique device IDs)
  • Log data (e.g., IP address, access times, pages viewed)
  • Location data (with your consent)
  • Usage patterns (e.g., interactions with features, content, or links)
  • Metadata, log files, cookie/device IDs

2.4. Other Data:

We may receive information about you from third-party sources, such as public databases or partners, and combine it with data we have to improve our Service or offer relevant products.

3. Tracking Technologies and Cookies

We use cookies and similar technologies (e.g., web beacons, tags, scripts) to enhance your experience and analyze Service usage. These include:

  • Cookies: Small files stored on your device. You can disable cookies in your browser settings, but this may affect Service functionality.
  • Web Beacons: Electronic files in our Service or emails to track usage or verify system integrity.

We use the following types of cookies:

  • Necessary Cookies: Session Cookies to enable core Service functions, authenticate users, and prevent fraud.
  • Acceptance Cookies: Persistent Cookies to record your acceptance of our cookie policy.
  • Functionality Cookies: Persistent Cookies to remember your preferences (e.g., login details, language).

For more details, please review our Cookies Policy at https://excluded.io/cookies.

4. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve the Service, including monitoring usage
  • Manage your account and subscription, including processing payments
  • Fulfill contracts, such as delivering subscribed services
  • Communicate with you via email, phone, SMS, or push notifications about updates, security alerts, or promotions (unless you opt out)
  • Analyze usage to enhance the Service and marketing efforts
  • Detect, prevent, and address fraud or illegal activities
  • Facilitate business transfers (e.g., mergers, acquisitions)
  • Respond to your inquiries and requests

5. Sharing Your Information

We may share your information in the following cases:

  • With Service Providers: To support Service operations, such as analytics (e.g., Google Analytics) or email delivery (e.g., SendGrid).
  • With Payment Processors: We use Stripe to process payments securely, adhering to PCI-DSS standards. We do not store your full payment card details. For recurring subscriptions, Stripe may store tokenized payment information (e.g., customer ID) to facilitate transactions, per their Privacy Policy at https://stripe.com/us/privacy.
  • For Business Transfers: In connection with mergers, sales, or acquisitions, with appropriate notice.
  • With Affiliates: Our subsidiaries or related companies, subject to this Privacy Policy.
  • With Business Partners: To offer products or promotions, with your consent.
  • With Other Users: When you share information in public areas of the Service.
  • With Legal Authorities: To comply with legal obligations or protect our rights, safety, or property.
  • With Your Consent: For any other purpose you approve.

6. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), our legal bases for processing your information include:

  • Performing a contract with you (e.g., providing the Service)
  • Your consent (e.g., for marketing communications)
  • Our legitimate interests, provided they do not override your rights
  • Compliance with legal obligations

7. Retention of Your Information

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy, such as providing the Service, managing subscriptions, or complying with legal obligations (e.g., tax or accounting requirements). For example, account and subscription data may be retained for the duration of your active subscription and for a reasonable period thereafter to meet regulatory needs. Usage data is typically retained for a shorter period for internal analysis, unless required for security or Service improvements.

8. Transfer of Your Information

Your information may be processed and stored on secure servers in the United States or other regions where our service providers operate. By using the Service, you consent to such transfers. We implement industry-standard security measures, such as encryption and access controls, to protect your data during storage and transfer, in accordance with this Privacy Policy.

9. Data Security

We use reasonable technical and organizational measures to protect your information against unauthorized access, loss, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access, correct, or delete your personal information
  • Withdraw consent for processing based on consent
  • Restrict or object to certain processing activities
  • Request data portability
  • Opt out of marketing communications

To exercise these rights, contact us at support@excluded.io or through our Discord Support Server. You can opt out of marketing communications by clicking the "unsubscribe" link in our emails or updating your account settings.

California Privacy Rights (CCPA): If you are a California resident, you have the right to:

  • Request disclosure of the personal information we collect, use, or share
  • Request deletion of your personal information, subject to exceptions
  • Opt out of the sale of your personal information (we do not sell your information)

Submit verifiable CCPA requests via support@excluded.io or our Discord Support Server.

We do not support Do Not Track (DNT) signals. You can manage DNT settings in your browser.

11. Children's Privacy

The Service is not intended for individuals under 13 (or 16 in certain jurisdictions, such as the EEA). We do not knowingly collect personal information from children under these age thresholds without parental consent. If we learn such information has been collected, we will delete it promptly. Parents or guardians may contact us if they believe we have such information.

12. Third-Party Services

We use third-party services to support the Service, including:

The Service may link to third-party websites. We are not responsible for their content or privacy practices. Review their policies before engaging.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on this page, updating the "Last Updated" date, and, for significant changes, by emailing the address associated with your account or posting a notice on our Service or messaging platforms (e.g., Discord). Please review this policy regularly.

14. Acceptance of This Policy

By using the Service, subscribing, or interacting with Excluded, you acknowledge that you have read, understood, and accept this Privacy Policy.

15. Contact Us

For questions about this Privacy Policy, contact us: